Our privacy principles
MockTestr is designed to provide a safe learning environment, collect only information needed to operate the service, give users reasonable control over their data and apply additional safeguards to children and school-linked accounts. We do not sell personal information. We do not use a child’s learning activity for third-party behavioural advertising.
Who this policy covers
This policy applies to visitors, students, parents or guardians, educators, school and coaching-centre users, administrators and support contacts who use MockTestr websites, portals, APIs and related services.
Information we collect
Depending on the account and features used, we may collect registration details, profile role, age or class information, parent or school links, test selections, mock-paper attempts, answers, scores, credit balances, payment references, support messages, device and security logs, language preferences and consent records.
Payment-card details are processed by payment providers such as Razorpay or Stripe and are not intended to be stored by MockTestr.
How information is used
We use information to create and secure accounts, generate and score papers, personalise test navigation, show results, manage parent or educator access, process payments and credits, prevent fraud, provide support, improve reliability, meet legal obligations and communicate essential service information.
Children and student accounts
Where law requires parent or guardian consent for a child account, MockTestr must obtain that consent before enabling the account. A parent or authorised school may create or manage a linked student profile. Child profiles should not publish public posts or disclose personal contact details. Schools are responsible for ensuring they have authority to provide learner data and to invite learners.
Parents, educators and schools
Linked parents may view completed results, credit activity and support cases for authorised student profiles. Educators and schools may view information for learners properly connected to their class or organisation. Access is limited by role and relationship.
AI-enabled features
MockTestr sends curriculum context and the learner’s selected scope to configured AI providers to generate original practice content. Users should not enter passwords, payment secrets, government identifiers or unnecessary personal information into AI prompts or written answers. AI-generated questions and written-answer scoring may contain errors and should be reviewed for high-stakes use.
Retention and deletion
Account and learning records are retained while needed to provide the service, support educational history, resolve payments, prevent fraud and meet legal obligations. Users may request access, correction or deletion by contacting support. Some records may be retained where required for tax, accounting, dispute or security purposes, after which they are deleted or de-identified.
Security
MockTestr uses role-based access, encrypted connections, secret-key separation, payment webhook verification and reasonable administrative safeguards. No system is completely secure. Users must protect passwords and OTPs and report suspected compromise promptly.
Your choices and rights
Depending on applicable law, users may request access, correction, deletion, restriction, objection, portability or withdrawal of consent. Parents may request changes to a linked child profile. Schools may be required to handle requests for school-controlled accounts. MockTestr may verify identity before acting.
International processing
Service providers may process information in countries different from the user’s country. MockTestr will use contractual and technical measures required by applicable law for international transfers.
Contact
Questions, privacy requests and complaints can be sent to care@mocktestr.com. The service is operated by SysFirms Consultancy Services. Where a statutory postal address is required, request the current registered-office details through the support email before sending legal correspondence.
This launch document is a practical product policy, not a substitute for advice from a qualified lawyer. Before accepting live payments or processing children’s information, the business should obtain jurisdiction-specific legal review.