MockTestr help centre
Help with accounts, tests, payments and organisation access.
Choose the area that matches your problem. Signed-in users can use secure chat and ticket support from their portal.
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General questions
Boards, chapters, marks, languages, scoring and credits.
Read FAQs →◎Student account
Login, test history, credit balance and failed generation.
Open portal →♡Parent account
Linked learners, payments, completed results and consent.
Parent help →▤Teacher access
Applications, classroom assignments and educator login.
Teacher help →⌂School onboarding
Organisation plans, staff access and implementation.
School help →₹Payments and credits
Plans, discount rules, payment verification and refunds.
Payment help →For faster help
Share the account email, test reference or payment order ID. Never send a password, OTP, complete card number or API secret.
Response channels
Portal chat and WhatsApp tickets are available after login. Public enquiries use the protected contact form.